Avaya Aura® Call Center Elite Implementation and Maintenance

Overview

This course provides students hands-on training on administering a call center using Avaya Aura Communication Manager. Given a customer’s business objectives, the Avaya Aura Call Center Elite features are used to accomplish call routing and vectoring solutions.

Days:

Course Code:

4

5C00091I

Pre-Requisites

To gain the prerequisite skills and knowledge, Avaya strongly recommends the knowledge of the following courses:

  • 5U00041I Avaya Aura Communication Manager Administration
Content
  • Review primary call center components, concepts, and terms.
  • Demonstrate how to perform an initial call center configuration.
  • Administer a dial plan, feature-related system parameters, hunt groups, agents, announcements, and music souces.
  • Describe the Avaya Aura Call Center Elite features of the Avaya Aura Communication Manager.
  • Create and test call vectors.
  • Describe Avaya’s call center applications used with Avaya Aura Call Center Elite.”
Objectives

Upon completing this course, the learner will be able to meet these overall objectives:

  • Review primary call center components, concepts, and terms.
  • Demonstrate how to perform an initial call center configuration.
  • Administer a dial plan, feature-related system parameters, hunt groups, agents, announcements, and music souces.
  • Describe the Avaya Aura� Call Center Elite features of the Avaya Aura Communication Manager.
  • Create and test call vectors.
  • Describe Avaya’s call center applications used with Avaya Aura Call Center Elite.
Target Audience

This course is designed for:

  • Avaya Customers and Channel Partners with Contact Center Elite installation and implementation responsibilities
Certification

Recommended as preparation for:

  • 3304 – Avaya Aura Call Center Elite Implementation and Maintenance Exam
vendors Course Code Course Title Days Date
Avaya
5C00091I Avaya Aura® Call Center Elite Implementation and Maintenance 4 View All Dates

This public courses are pre-scheduled throughout the year at our premises

Online, live and interactive training accessible from anywhere

We can deliver standard or customised training at any time and location that suits your employees

Guaranteed courses are confirmed to run on the specific dates shown