Avaya Aura® Communication Manager Administration


In the Avaya Aura Communication Manager Basic Administration (5U00041I) course, you will gain the knowledge and skills required for configuring the Avaya Communication Manager software. You will learn to administer system features, stations, trunks (lines), and user features on a functioning Avaya Communication Manager.


Course Code:



  • VOIP Knowledge
  • Basic Features and Functions
  • How to create a Dial Plan
  • How to set up Class of Service and Class of Restrictions
  • Endpoint Administration
  • System Maintenance
  • Generating System Reports

Upon completing this course, the learner will be able to meet these overall objectives:

  • Identify Avaya configuration and solutions with Avaya Aura
  • Identify hardware components
  • Describe system duplication and backup options
  • Identify the different types of telephones
  • Describe the most important boards and media modules
  • Use Avaya Site Administration to manage Dial Plan and Feature Access Codes, Analog and digital stations, IP stations, Call Park, Bridged Call Appearance and other basic features, Class of Service (COS) and Class of Restriction (COR), Abbreviated Dialing, Call Forwarding, Call Coverage
Target Audience

This course is designed for:

  • Avaya employees, business partners, and customers responsible for software configuration of the Avaya Communication Manager

Recommended as preparation for:

  • 3100 – Avaya Aura Communication Manager Basic Administration
vendors Course Code Course Title Days Date
5U00041I Avaya Aura® Communication Manager Administration 5 View All Dates

This public courses are pre-scheduled throughout the year at our premises

Online, live and interactive training accessible from anywhere

We can deliver standard or customised training at any time and location that suits your employees

Guaranteed courses are confirmed to run on the specific dates shown