Avaya Aura Communication Manager Administration


designed for individuals responsible for the administration of Avaya Aura® Communication Manager and those preparing for the ACSS – Avaya Aura® Communication Manager and CM Messaging – Embedded (ACSS-3100) credential.


Course Code:




Basic knowledge of Voice over IP (VOIP) technology.


CM Overview

  • System Overview
  • Components and Capacity

CM Interfaces and System Forms

  • CM Access
  • CM ASA
  • CM AAA
  • CM Dial Plan
  • CM FAC
  • CM System Configuration Lab

CM Station User Administration

  • CM Endpoints
  • User Administration
  • Administer User Configuration Lab
  • CM and one-X Communicator
  •  Configure new Stations and Administer one-X Lab

System Features

  • Class of Restriction
  • Class of Service
  • Personal Station Access
  • Terminal Translation Initialization
  • CM FRL

Station Features

  • Abbreviated Dialing
  •  Bridged Call Appearance
  •  Priority Calling
  • Call Hold and Transfer
  • Administer CM Basic Features Lab

Group Features

  • Incoming Call Administration
  • Call Forwarding
  • Call Pickup
  • Hunt Groups
  • ACD
  • Administer CM Incoming Calls Lab

Trunks and Routing

  • Outgoing Calls Administration
  • Trunks Administration
  • Alternate Route Selection
  • Automatic Alternate Routing
  • Administer Outgoing Calls Lab

System Status and Reports

  • Troubleshooting Alarms and Errors
  • Reset levels
  • Reports
  • Describe the Components and Capacity of Communication Manager.
  • Identify the different access interfaces for Communication Manager.
  • Identify the role of the Avaya Site Administration (ASA) tool with Communication Manager.
  • Describe the function of the Communication Manager Dial Plan.
  • Define the role of Communication Manager Feature Access Codes (FAC).
  • Identify the different types of endpoints associated with Communication Manager.
  • Administer station users in Communication Manager.
  • Define and assign a Class of Restriction (COR) to a Communication Manager object.
  • Define and assign a Class of Service (COS) to stations users.
  • Identify applications for the Bridged Call Appearance feature.
  • Identify applications for the Call Coverage feature.
  • Describe the parameters needed to setup the Call Pickup and Directed Call Pickup features.
  • Describe the parameters required to configure a basic Hunt Group.
  • Define the different trunk types supported in Communication Manager.
  • Define the necessary steps to administer trunks in Communication Manager.
  • Access and identify the Alarms and Error reports in Communication Manager.
  • Identify the Reset System Levels in Communication Manager.
  •  ACSS – Avaya Aura® Communication Manager and CM Messaging – Embedded (ACSS-3100) credential.
vendors Course Code Course Title Days Date
5U00051K Avaya Aura Communication Manager Administration 5 View All Dates

This public courses are pre-scheduled throughout the year at our premises

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