Avaya Aura Communication Manager Administration

Overview

designed for individuals responsible for the administration of Avaya Aura® Communication Manager and those preparing for the ACSS – Avaya Aura® Communication Manager and CM Messaging – Embedded (ACSS-3100) credential.

Days:

Course Code:

5

5U00051K

Pre-Requisites

Basic knowledge of Voice over IP (VOIP) technology.

Content

CM Overview

  • System Overview
  • Components and Capacity

CM Interfaces and System Forms

  • CM Access
  • CM ASA
  • CM AAA
  • CM Dial Plan
  • CM FAC
  • CM System Configuration Lab

CM Station User Administration

  • CM Endpoints
  • User Administration
  • Administer User Configuration Lab
  • CM and one-X Communicator
  •  Configure new Stations and Administer one-X Lab

System Features

  • Class of Restriction
  • Class of Service
  • Personal Station Access
  • Terminal Translation Initialization
  • CM FRL

Station Features

  • Abbreviated Dialing
  •  Bridged Call Appearance
  •  Priority Calling
  • Call Hold and Transfer
  • Administer CM Basic Features Lab

Group Features

  • Incoming Call Administration
  • Call Forwarding
  • Call Pickup
  • Hunt Groups
  • ACD
  • Administer CM Incoming Calls Lab

Trunks and Routing

  • Outgoing Calls Administration
  • Trunks Administration
  • Alternate Route Selection
  • Automatic Alternate Routing
  • Administer Outgoing Calls Lab

System Status and Reports

  • Troubleshooting Alarms and Errors
  • Reset levels
  • Reports
Objectives
  • Describe the Components and Capacity of Communication Manager.
  • Identify the different access interfaces for Communication Manager.
  • Identify the role of the Avaya Site Administration (ASA) tool with Communication Manager.
  • Describe the function of the Communication Manager Dial Plan.
  • Define the role of Communication Manager Feature Access Codes (FAC).
  • Identify the different types of endpoints associated with Communication Manager.
  • Administer station users in Communication Manager.
  • Define and assign a Class of Restriction (COR) to a Communication Manager object.
  • Define and assign a Class of Service (COS) to stations users.
  • Identify applications for the Bridged Call Appearance feature.
  • Identify applications for the Call Coverage feature.
  • Describe the parameters needed to setup the Call Pickup and Directed Call Pickup features.
  • Describe the parameters required to configure a basic Hunt Group.
  • Define the different trunk types supported in Communication Manager.
  • Define the necessary steps to administer trunks in Communication Manager.
  • Access and identify the Alarms and Error reports in Communication Manager.
  • Identify the Reset System Levels in Communication Manager.
Certification
  •  ACSS – Avaya Aura® Communication Manager and CM Messaging – Embedded (ACSS-3100) credential.
vendors Course Code Course Title Days Date
Avaya
5U00051K Avaya Aura Communication Manager Administration 5
Feb
25
2018

Dubai

Mar
11
2018

Abu Dhabi

May
13
2018

Dubai
View All Dates

This public courses are pre-scheduled throughout the year at our premises

Online, live and interactive training accessible from anywhere

We can deliver standard or customised training at any time and location that suits your employees

Guaranteed courses are confirmed to run on the specific dates shown