Avaya Aura® Communication Manager Maintenance and Troubleshooting


Manage, monitor, and diagnose common faults with Communication Manager Release 6.0 and peripheral applications.

Learn about troubleshooting and maintenance for Avaya Aura® Communication Manager in this course. You will focus on Communication Manager Release 6.0 and the complementary Avaya Aura® products: Communication Manager Messaging, Branch Session Manager, Utility Server, and System Platform.


Course Code:




To gain the prerequisite skills and knowledge, Avaya strongly recommends the knowledge of the following courses:

  • Avaya Aura® Communication Manager Messaging Embedded Administration, Maintenance, and Troubleshooting (5M00050)
  • Avaya Aura® Communication Manager Administration (5U00041I)
  • Avaya Aura® Communication Manager Implementation (ATI02348I)
  • Avaya Aura® Communication Manager Messaging: Implementation (ATI01731)
  • Maintaining Communication Manager firmware, software, and service packs
  • Managing the backup and restore function
  • Diagnosing and troubleshooting hardware faults, software alarms, and events

Upon completing this course, the learner will be able to meet these overall objectives:

  • Collect, manage, and analyze fault data
  • Generate and interpret reports and log files
  • Monitor and interpret status and fault indicators
  • Isolate, troubleshoot, and clear faults/alarms
  • Test and monitor hardware and software connections using application-specific and command line diagnostic tools
  • Back up/restore from Communication Manager and System Platform to all supported media, including troubleshooting failed backups/restores
  • Download and install firmware/software images, service packs, and data
  • Resolve issues with peripheral applications/servers covered in this course
Target Audience

This course is designed for:

  • Avaya employees and business partners with installation and implementation responsibilities

Recommended as preparation for:

  • Avaya Certified Support Specialist (ACSS) – Avaya Aura® Communication Manager and CM Messaging – Embedded
vendors Course Code Course Title Days Date
5U00040I Avaya Aura® Communication Manager Maintenance and Troubleshooting 5 View All Dates

This public courses are pre-scheduled throughout the year at our premises

Online, live and interactive training accessible from anywhere

We can deliver standard or customised training at any time and location that suits your employees

Guaranteed courses are confirmed to run on the specific dates shown