Avaya Aura Communication Manager Messaging Embedded Administration, Maintenance, and Troubleshooting

Overview

Analyze, monitor, and resolve issues for a Communication Manager 6.0.1 Embedded system.

Get hands-on practice on Communication Manager Messaging (CMM) 6.0.1 Embedded performing administration, maintenance, and troubleshooting. You will learn to set up and manage privileged and non-privileged user accounts and administrative data.

You will learn to perform regular backups, restore activities, improve performance optimization, and increase security. You will learn to download and apply the latest Remote Field Updates (RFUs) and to interpret alarms and events. You will learn to use fault management user interfaces, tools, and utilities to collect, manage, and analyze fault data, and you’ll learn to monitor and interpret the status and fault indicators so you can isolate and troubleshoot issues that may arise during installation or maintenance. You will learn also to perform emergency recovery, generate, and interpret reports and log files.

After completing this course, you will be able to administer, schedule maintenance activities, and perform troubleshooting tasks associated with the CMM Embedded system. You will also have the ability to analyze various troubleshooting techniques to resolve messaging server and application issues.

Note, this course does not cover CM or CMM implementation.

Days:

Course Code:

3

5M00050

Pre-Requisites

To gain the prerequisite skills and knowledge, Avaya strongly recommends the knowledge of the following courses:

  • Avaya Aura® Communication Manager Basic Administration (AVA00836H00)
  • Avaya Aura® Communication Manager Implementation (ATI02348IEN)
  • Avaya Aura® Communication Manager Messaging: Implementation (ATI01731VEN)
Content
  • Enhance security

 

these overall objectives:

  • Apply engineering guidelines for tolerances, limits, and standards
  • Use administration user interfaces, tools, and utilities
  • Use and clear alarms
  • Manage administrative user accounts, IDs, and privileges
  • Upgrades and migrations
  • Manage physical and logical devices
  • Perform backups and restore activities
  • Manage components
  • Use fault-management user interfaces, tools, and utilities
  • Collect and manage administrative data
  • Collect, manage, and analyze fault data
  • Administer system features
  • Generate and interpret reports and log files
  • Administer user mailboxes and features
  • Monitor/Interpret status and fault indicators
  • Administer system lists
  • Perform emergency recovery
  • Troubleshoot administration issues
  • Isolate and troubleshoot faults
  • Performance optimization
Objectives

Upon completing this course, the learner will be able to meet these overall objectives:

  • Use administration user interfaces, tools, and utilities
  • Manage administrative user accounts, IDs, and privileges
  • Manage physical and logical devices
  • Manage components
  • Collect and manage administrative data
  • Administer system features
  • Administer user mailboxes and features
  • Administer system lists
  • Troubleshoot administration issues
  • Performance optimization
  • Enhance security
  • Apply engineering guidelines for tolerances, limits, and standards
  • Use and clear alarms
  • Upgrades and migrations
  • Perform backups and restore activities
  • Use fault-management user interfaces, tools, and utilities
  • Collect, manage, and analyze fault data
  • Generate and interpret reports and log files
  • Monitor/Interpret status and fault indicators
  • Perform emergency recovery
  • Isolate and troubleshoot faults
Target Audience

This course is designed for:

  • Avaya customers, business partners, and associates responsible for administration, maintenance, and troubleshooting
Certification

Recommended as preparation for:

  • Avaya Certified Support Specialist (ACSS) – Avaya Aura® Communication Manager and CM Messaging – Embedded
vendors Course Code Course Title Days Date
Avaya
5M00050 Avaya Aura Communication Manager Messaging Embedded Administration, Maintenance, and Troubleshooting 3 View All Dates

This public courses are pre-scheduled throughout the year at our premises

Online, live and interactive training accessible from anywhere

We can deliver standard or customised training at any time and location that suits your employees

Guaranteed courses are confirmed to run on the specific dates shown