Avaya Aura Contact Center Administration

Overview

In this course, you learn how to access Contact Center Manager Administration (CCMA), configure Threshold Classes, Call Presentation Classes, Skillsets, Call Center Agents, and Call Center Supervisors. You will learn how to configure Administrators through the multiple components of Access and Partition Management and how to bulk load data into the CCMA using the Configuration Tool. You will examine the switch interface and the acquisition of resources. You will discover different methods of system management, including viewing, creating, and modifying tabular and graphical real-time displays and interpreting, viewing, modifying, and scheduling standard and user-defined historical reports

Days:

Course Code:

5

3609C

Content
  • Describe and configure Call Presentation Classes and Multiplicity
  • Presentation Classes
  • Identify elements of Contact Center Manager Explain and configure Skillsets
  • Access Contact Center Manager Administration Describe and configure Bull Load Data Configuration
  • Describe and configure Threshold Classes Explain and configure Contact Center Management in a SIP
    environment
  • Administer Contact Center Manager Administration Resources ina SIP environment Describe and configure Access and Partition Management
Objectives

Upon completing this course, the learner will be able to meet these overall objectives:

  • Identify elements of Contact Center Manager
  • Access Contact Center Manager Administration
  • Describe and configure Threshold Classes
  • Administer Contact Center Manager Administration Resources in a SIP environment
  • Describe and configure Call Presentation Classes and Multiplicity Presentation Classes
  • Explain and configure Skillsets
  • Describe and configure Bull Load Data Configuration
  • Explain and configure Contact Center Management in a SIP environment
  • Describe and configure Access and Partition Management
Target Audience

This course is designed for:

  • Contact center personnel who administer and manage Avaya Aura Contact Center using Contact Center Manager Administration
Certification

Recommended as preparation for:

  • 3300 – Avaya Aura Contact Center Administration Exam
Follow on Courses

The following courses are recommended for further study:

  • Avaya Aura™ Contact Center – Installation and Configuration (3608)
  • Avaya Aura™ Contact Center – Service Creation Environment (3610)
  • Avaya Aura™ Contact Center – Communication Control Toolkit and Contact Center Multimedia Implementation (3607)
  • Avaya Aura™ Contact Center Networking (3611)
Further Information

This course is also available via Virtual Classroom e-learning through Global Knowledge USA

vendors Course Code Course Title Days Date
Avaya
3609C Avaya Aura Contact Center Administration 5 View All Dates

This public courses are pre-scheduled throughout the year at our premises

Online, live and interactive training accessible from anywhere

We can deliver standard or customised training at any time and location that suits your employees

Guaranteed courses are confirmed to run on the specific dates shown