Avaya Aura™ Contact Center – Communication Control Toolkit and Contact Center Multimedia Implementation

Overview

In this course, you will learn to implement Avaya Aura Contact Center Communication Control Toolkit and Contact Center Multimedia (Email and Outbound). You will complete hands-on activities, including installing and configuring Communication Control Toolkit on a preconfigured Windows 2008 server

You will implement Communication Control Toolkit in a contact center environment in conjunction with an Avaya Communication Server 1000, Contact Center Manager Server, and client workstations. You’ll verify successful implementation of Communication Control Toolkit using the Communication Control Toolkit Reference Client.

Days:

Course Code:

3

3607C

Pre-Requisites
  • Attendees should meet the following prerequisites:
  • Ability to perform operating system-level server configuration tasks in Windows Server 2008 environment
  • Ability to install and configure Avaya Aura products and software
  • Ability to administer Avaya Aura Contact Center
  • Ability to use maintenance tools and utilities to determine and correct equipment failures
  • Attendance at the following courses:
  • Communication Server 1000 6.0 System Administration and Management (0777)
  • Avaya Aura™ Contact Center – Installation and Configuration (3608)
  • Avaya Aura™ Contact Center Administration (3609)
  • Avaya Aura™ Contact Center – Service Creation Environment (3610)
Content
  • Multimedia features in an established Avaya Aura Contact Center environment
  • Install, configure, administer, and maintain Communication
  • Control Toolkit as required to implement Contact Center Install, configure, administer, and maintain Contact Center
  • Multimedia in an established Avaya Aura™ Contact Center
  • environment in accordance with customer requirements “
Objectives

After you complete this course you will be able to:

  • Install, configure, administer, and maintain Communication Control Toolkit as required to implement Contact Center
  • Multimedia features in an established Avaya Aura Contact Center environment
  • Install, configure, administer, and maintain Contact Center Multimedia in an established Avaya Aura™ Contact Center environment in accordance with customer requirements
Target Audience

Personnel who install, configure, administer, and maintain Communication Control Toolkit and Contact Center Multimedia in an established Avaya Aura Contact Center environment

vendors Course Code Course Title Days Date
Avaya
3607C Avaya Aura™ Contact Center - Communication Control Toolkit and Contact Center Multimedia Implementation 3 View All Dates

This public courses are pre-scheduled throughout the year at our premises

Online, live and interactive training accessible from anywhere

We can deliver standard or customised training at any time and location that suits your employees

Guaranteed courses are confirmed to run on the specific dates shown