Avaya Aura Contact Center Implementation

Overview

This Knowledge Access is designed for individuals responsible for the for individuals responsible for the installation, maintenance and configuration of Avaya Aura® Contact Center and those attempting to earn the ACIS – Avaya Aura® Contact Center credential.

Days:

Course Code:

5

4C00020K

Pre-Requisites
  • Microsoft Windows Server installation, configuration, and administration
  • Configure and troubleshoot PCs and components of TCP/IP
  • Diagnose and isolate faults in LAN cabling and connectors
  • Use maintenance tools and software loads to determine and correct equipment failures
  • Identify and locate the major components of the communication server”
Content
  • Install and configure Avaya Media Server to support the Avaya Aura® Contact Center implementation
  • Install Avaya Aura® Contact Center in a Voice and Multimedia Contact Server implementation
  • Perform Avaya Aura®Contact Center client commissioning tasks
  • Configure Avaya Aura® Contact Center for a basic contact center call and test the installation
  • Perform Avaya Aura® Contact Center database maintenance tasks
  • Implement Avaya Aura® Contact Center High Availability”
Certification
  • ACIS – Avaya Aura® Contact Center credential (ACIS – 6202)
vendors Course Code Course Title Days Date
Avaya
4C00020K Avaya Aura Contact Center Implementation 5
Jun
10
2018

Abu Dhabi
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This public courses are pre-scheduled throughout the year at our premises

Online, live and interactive training accessible from anywhere

We can deliver standard or customised training at any time and location that suits your employees

Guaranteed courses are confirmed to run on the specific dates shown