Avaya Aura Contact Center Implementation


This Knowledge Access is designed for individuals responsible for the for individuals responsible for the installation, maintenance and configuration of Avaya Aura® Contact Center and those attempting to earn the ACIS – Avaya Aura® Contact Center credential.


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  • Microsoft Windows Server installation, configuration, and administration
  • Configure and troubleshoot PCs and components of TCP/IP
  • Diagnose and isolate faults in LAN cabling and connectors
  • Use maintenance tools and software loads to determine and correct equipment failures
  • Identify and locate the major components of the communication server”
  • Install and configure Avaya Media Server to support the Avaya Aura® Contact Center implementation
  • Install Avaya Aura® Contact Center in a Voice and Multimedia Contact Server implementation
  • Perform Avaya Aura®Contact Center client commissioning tasks
  • Configure Avaya Aura® Contact Center for a basic contact center call and test the installation
  • Perform Avaya Aura® Contact Center database maintenance tasks
  • Implement Avaya Aura® Contact Center High Availability”
  • ACIS – Avaya Aura® Contact Center credential (ACIS – 6202)
vendors Course Code Course Title Days Date
4C00020K Avaya Aura Contact Center Implementation 5 View All Dates

This public courses are pre-scheduled throughout the year at our premises

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Guaranteed courses are confirmed to run on the specific dates shown