Avaya Aura Contact Center – Orchestration Designer Scripting

Overview

In this course, you learn how to plan for, create, manage, and administer applications (scripts and flows) using the basic script commands and elements in the Orchestration Designer tool, available with Avaya Aura Contact Center – Manager. You will learn to combine commands, intrinsics, and expressions to design and develop Contact Center – Manager applications (scripts and flows), and you will learn scripting through live SIP- and AML-based systems connected to CS 1000 and Aura ME platforms.

Days:

Course Code:

5

3610C

Pre-Requisites

Attendees should meet the following prerequisites:

  • Communicate about basic telecommunications
  • Use technical publications
  • Identify and use correct telephone features according to customer specifications
  • Use Windows 98/XP/2000/2003/2008
  • Recognize client/server architecture and networking

To gain the prerequisite skills and knowledge, Avaya strongly recommends the knowledge of the following courses:

  • 3609 – Avaya Aura™ Contact Center Administration
Content
  • Application Variables
  • Intrinsics and Expressions
  • Creating Applications using Scripting Commands and Blocks
  • Handling Emergency and Failed Conditions
  • Handling Unscheduled Closures and Failed Conditions
  • Host Data Exchange
  • Final Project
  • Troubleshooting and Interpretation
  • Flow Charts and Handouts
Objectives

Upon completing this course, the learner will be able to meet these overall objectives:

  • Write, validate, and edit applications using the flow and script editors
  • Perform basic application administration tasks within the Service Creation Environment (SCE) tool
  • Use Call Treatments to provide treatments to callers
  • Intrinsics and their use within applications
  • Differences between Global and Call variables
  • Create, edit, and delete variables
  • Use Global variables appropriately in application design
  • Design applications to incorporate the use of the Event Handler to trap unforeseen or failed events and provide an appropriate treatment
  • Design applications to monitor for emergency situations and provide the appropriate treatment to callers during an emergency
  • Design applications to integrate into a Host Data Exchange environment, including using the Provider.exe tool
Target Audience

This course is designed for:

  • Personnel responsible for administering and maintaining Avaya Aura® Contact Center – Manager applications (scripts and flows) using Orchestration Designer, formerly known as Service Creation Environment (SCE).
Certification

Recommended as preparation for:

  • Avaya Certified Support Specialist (ACSS) – Avaya Aura® Contact Center
Follow on Courses
  • Avaya Aura™ Contact Center – Communication Control Toolkit and Contact Center Multimedia Implementation (3607)
  • Avaya Aura™ Contact Center Networking (3611)
vendors Course Code Course Title Days Date
Avaya
3610C Avaya Aura Contact Center - Orchestration Designer Scripting 5 View All Dates

This public courses are pre-scheduled throughout the year at our premises

Online, live and interactive training accessible from anywhere

We can deliver standard or customised training at any time and location that suits your employees

Guaranteed courses are confirmed to run on the specific dates shown