Avaya Aura® Contact Center Support

Overview

designed for individuals responsible for the implementation, configuration and support of the Avaya Aura® Contact Center and those attempting to earn the ACSS – Avaya Aura® Contact Center Support credential

Days:

Course Code:

5

5C00030K

Content
  • Describe Avaya Aura® Contact Center SIP architecture, licensing, performance optimization, and system security
  • Use Operating System troubleshooting tools including ping, nslookup, telnet, netstat, and the Windows Service manager to troubleshoot Avaya Aura® Contact Center
  • Troubleshoot Avaya Aura® Contact Center installation and upgrade issues
  • Troubleshoot Avaya Aura® Contact Center system components including Contact Center Manger Server, Contact Center Manager Administration, Communication Control Toolkit, Contact Center Multimedia, Avaya Aura® Agent Desktop, and Avaya Media Server
  • Troubleshoot Avaya Aura® Contact Center High Availability installations
  • Use advanced troubleshooting tools including Avaya Grep, Wireshark, Avaya SIP Sleuth, SGM Management Client, SQuirreL SQL Client, and Phantom Scan Utility to troubleshoot Avaya Aura& Contact Center”
Certification

ACSS – Avaya Aura® Contact Center Support credential (ACSS – 3300)

vendors Course Code Course Title Days Date
Avaya
5C00030K Avaya Aura® Contact Center Support 5
Apr
29
2018

Abu Dhabi

Jun
17
2018

Dubai
View All Dates

This public courses are pre-scheduled throughout the year at our premises

Online, live and interactive training accessible from anywhere

We can deliver standard or customised training at any time and location that suits your employees

Guaranteed courses are confirmed to run on the specific dates shown