Avaya Aura Experience Portal and Proactive Outreach Manager

Overview

This Instructor Led offer (ILT) is designed for individuals responsible for the implementation, configuration and support of Avaya Aura Experience Portal and Proactive Outreach Manager and for those attempting earn the ACSS – Avaya Aura® Experience Portal with Proactive Outreach Manager credential

This offer consists of a combination of instructor presentations followed by hands-on exercises performed by students. Students will have an opportunity to ask questions and participate in discussions during the lectures and lab exercises.

Days:

Course Code:

5

5C00040

Pre-Requisites
  • Knowledge of Avaya Aura Experience Portal implementation and system operation
  • Knowledge of Avaya Aura Orchestration Designer implementation, application design and application deployment
  • Knowledge of Avaya Intelligent Customer Routing implementation and system operation
  • Knowledge of Avaya Proactive Outreach Manager implementation and system operation
  • Knowledge of system architecture and call flow
  • Basic knowledge of Linux and Windows operating systems
Objectives
  • Identify and describe the function of each component and how they are integrated in a contact center environment
  • Describe the basic system architecture of Avaya Aura Experience Portal
  • Identify and describe the function of Avaya Intelligent Customer Routing, Avaya Aura Orchestration Designer and Avaya Proactive Outreach Manager
  • Integrate Avaya Aura Experience Portal with communication infrastructure
  • Identify the pre-installation requirements for Avaya Aura Experience Portal
  • Install the Avaya Aura Experience Portal, Avaya Intelligent Customer Routing, Avaya Aura Orchestration Designer and Avaya Proactive Outreach Manager
  • Perform a system backup
  • Maintain and troubleshoot Avaya Aura Experience Portal, Avaya Intelligent Customer Routing, Avaya Aura Orchestration Designer and Avaya Proactive Outreach Manager
Further Information

5C00040I-Avaya Aura Experience Portal and Proactive Outreach Manager

vendors Course Code Course Title Days Date
Avaya
5C00040 Avaya Aura Experience Portal and Proactive Outreach Manager 5 View All Dates

This public courses are pre-scheduled throughout the year at our premises

Online, live and interactive training accessible from anywhere

We can deliver standard or customised training at any time and location that suits your employees

Guaranteed courses are confirmed to run on the specific dates shown