Avaya Contact Recording and Quality Monitoring Installation and Configuration Bootcamp

Overview

This 10-day Instructor Led offer is designed for individuals responsible for installation, administration, and management of Avaya Quality Monitoring and Avaya Contact Recording, and those preparing for the ACCS – Avaya Contact Recording and Quality Monitoring (ACSS – 3308) credential.

Delivered in a classroom setting with remote access to lab equipment, this offer consists of a combination of interactive instructor lectures followed by practical lab exercises.

Days:

Course Code:

10

5C00140

Objectives
  • Differentiate and understand the various components of the Avaya Contact Recording system.
  • Describe the hardware and software component installation prerequisites.
  • Describe the telephony prerequisites.
  • Understand the order of product installation.
  • Understand the hardware installation prerequisites and procedures.
  • Install Avaya Contact Recorder.
  • Configure an Avaya Contact Recorder Master server.
  • Configure an Avaya Contact Recorder Slave server.
  • Configure an Avaya Contact Recorder Secondary server.
  • Configure Avaya Contact Recording centralized archiving.
  • Install and Configure Avaya Contact Recording Desktop.
  • Install and Configure Screen Desktop Recording for Avaya Contact Recording.
  • Administer Avaya Contact Recording.
  • Describe the components available with Avaya Aura Workforce Optimization.
  • Describe Avaya Framework.
  • Understand Avaya Aura Workforce Optimization application licensing and activation.
  • Verify Avaya Framework system prerequisites.
  • Install Avaya Framework.
  • Configure Avaya Framework.
  • Differentiate and understand the various components of the Avaya Quality Monitoring system.
  • Complete system administration of Avaya Quality Monitoring.
  • Complete application administration of Avaya Quality Monitoring.
  • Create and administer Avaya Quality Monitoring Forms.
  • Create and administer Avaya Quality Monitoring Evaluations.
  • Configure and Administer Enterprise Reporting.
  • Differentiate between the various components of the Avaya Contact Recording and Avaya Quality Monitoring system.
  • Time synchronize the Avaya Contact Recording system.
  • Configure different languages.
  • Configure SMTP for Avaya Contact Recording.
  • Configure SNMP for Avaya Contact Recording.
  • Complete Search and Replay maintenance.
  • Complete Avaya Contact Recording archival maintenance.
  • Secure Avaya Contact Recording servers.
  • Utilize System Monitoring tools available for Avaya Contact Recording.
  • Interpret Avaya contact Recording logs and alarms.
  • Utilize Diagnostic tools available for Avaya Contact Recording.
  • Complete Avaya Quality Monitoring server maintenance.
  • Back-up Avaya Quality Monitoring data.
  • Complete Avaya Quality Monitoring system maintenance.
  • Complete Avaya Quality Monitoring SQL database maintenance.
  • Configure Avaya Quality Monitoring server settings.
  • Utilize Avaya Quality Monitoring system reports.
  • Secure Avaya Quality Monitoring servers.
  • Utilize System Monitoring tools available for Avaya Quality Monitoring.
  • Interpret Avaya Quality Monitoring logs and events.
  • Utilize Diagnostic tools available for Avaya Quality Monitoring.
vendors Course Code Course Title Days Date
Avaya
5C00140 Avaya Contact Recording and Quality Monitoring Installation and Configuration Bootcamp 10 View All Dates

This public courses are pre-scheduled throughout the year at our premises

Online, live and interactive training accessible from anywhere

We can deliver standard or customised training at any time and location that suits your employees

Guaranteed courses are confirmed to run on the specific dates shown