Avaya Contact Recording R12.0 Installation & Administration

Overview

This course focuses on the installation, configuration, and administration of the Avaya Contact Recording system, release 12.0. The lessons contained in this course cover all supported Avaya Contact Recording system topologies including Avaya Communication Manager, Avaya CS 1000, Hybrid, and Avaya Aura® Contact Center.

Days:

Course Code:

3

5C00640

Pre-Requisites

Attendance of 5C00636W

Objectives

Upon completing this course you should be able to:

  •     Differentiate and understand the various components of the Avaya Contact Recording system.
  •     Describe the hardware and software component installation prerequisites.
  •     Describe the telephony prerequisites.
  •     Understand the order of product installation.
  •     Understand the hardware installation prerequisites and procedures.
  •     Install Avaya Contact Recorder.
  •     Configure an Avaya Contact Recorder Master server.
  •     Configure an Avaya Contact Recorder Slave server.
  •     Configure an Avaya Contact Recorder Secondary server.
  •     Configure an Avaya Contact Recorder Central Replay server.
  •     Configure Avaya Contact Recording centralized archiving.
  •     Install and Configure Avaya Contact Recording Desktop.
  •     Install and Configure Screen Desktop Recording for Avaya Contact Recording.
  •     Administer Avaya Contact Recording.
Target Audience

Avaya employees and business partners responsible for the installation and configuration of Avaya Contact Recording and Avaya Quality Monitoring

vendors Course Code Course Title Days Date
Avaya
5C00640 Avaya Contact Recording R12.0 Installation & Administration 3 View All Dates

This public courses are pre-scheduled throughout the year at our premises

Online, live and interactive training accessible from anywhere

We can deliver standard or customised training at any time and location that suits your employees

Guaranteed courses are confirmed to run on the specific dates shown