Avaya Framework Installation & Configuration for Avaya Aura Workforce Optimization


This course focuses on the installation and configuration of the Avaya Framework for Avaya Aura® Workforce Optimization release 12.1. Avaya Framework provides the foundation software required for Avaya Quality Monitoring, Avaya Workforce Management, Avaya Speech Analytics and Avaya Customer Feedback. The lessons contained in this course detail the steps necessary to fully install and configure the Avaya Framework.


Course Code:




Attendance of:

  • 5C00636W
  • 5C00640I

Upon completing this course you should be able to:

  •     Describe the components available with Avaya Aura® Workforce Optimization.
  •     Describe Avaya Framework.
  •     Understand Avaya Aura® Workforce Optimization application licensing and activation.
  •     Verify Avaya Framework system prerequisites.
  •     Install Avaya Framework.
  •     Configure Avaya Framework.
Target Audience

Avaya employees, business partners, and customers responsible for the system and application administration of Avaya Aura® Workforce Optimization.

vendors Course Code Course Title Days Date
5C00641 Avaya Framework Installation & Configuration for Avaya Aura Workforce Optimization 2 View All Dates

This public courses are pre-scheduled throughout the year at our premises

Online, live and interactive training accessible from anywhere

We can deliver standard or customised training at any time and location that suits your employees

Guaranteed courses are confirmed to run on the specific dates shown