Avaya IP Office™ Platform Technical Basic Implementation


Learn to install, administer, and maintain Avaya IP Office Release 9.0.

In this course, you will gain the skills needed to install, administer, and manage the implementation of an IP Office customer solution.

Through hands-on labs, you will practice installing and configuring the IP Office system and using the IP Office applications.


Course Code:




There are no prerequisites for this course.

  • Describe the Server Edition product variant and how it sits alongside the Avaya IP Office
  • Platform edition and the market it is aimed at and the ease of Installation and Administration.
  • Identify the Avaya IP Office
  • Platform 500V2 control unit and their expansion modules.
  • Configure and customize the Avaya IP Office
  • Platform Server Edition as well as understand and create various important settings.
  • Identify and configure different types of users, extensions and trunks.
  • Recognize and configure Avaya IP Office
  • Platform VoiceMailPro and setup the VM Pro Actions that can be used to create Call Flows.
  • Explain and setup the Avaya one-X® Portal for Avaya IP Office
  • Platform application.

Upon completing this course, the learner will be able to meet these overall objectives:

  • To learn about IP Office 500V2 hardware and software components
  • To configure settings using IP Office Manager
  • To understand the lntsallation and ignition process for IP Office Server Edition
  • To Access and navigate around web management for Server Edition
  • To Learn Access Manager, Voicemail Pro Application, and one-X® server using Web Management
  • To configure settings for users, hunt groups, trunks, and mobility call control How to upgrade core software
  • To configure VoIP/SIP endpoints and trunks Understand Embedded voicemail functionality
  • Learn about SD card management
  • Understand the Branch Solution
  • Learn to use of the application server
  • To configure the settings on Voicemail Pro interfaces
  • To set up the Voicemail Pro actions that can be used to create call flows
  • To set up the Avaya one-X portal for IP Office application
  • Understand iPad, Windows Flare, and Android applications
Target Audience

This course is designed for:

  • Avaya associates, partners, resellers, and customers

This course is part of the following programs or tracks:

Avaya Implementation Professional Specialist (AIPS) – Avaya IP Office

Follow on Courses

IP Office Advanced Configuration Application Workshop (5S00004K)

vendors Course Code Course Title Days Date
10S00005K Avaya IP Office™ Platform Technical Basic Implementation 5 View All Dates

This public courses are pre-scheduled throughout the year at our premises

Online, live and interactive training accessible from anywhere

We can deliver standard or customised training at any time and location that suits your employees

Guaranteed courses are confirmed to run on the specific dates shown