Avaya Quality Monitoring R12.0 Configuration and Administration

Overview

This course focuses on the licensing, configuration, and administration of the Avaya Quality Monitoring system, release 12.0. The lessons contained in this course cover all supported telephony system topologies ? including Avaya Communication Manager, Avaya CS 1000, Hybrid, and Avaya Aura Contact Center.

Days:

Course Code:

5

5C00642

Pre-Requisites

Attendance of:

  • 5C00636W
  •  5C00640I
  • 5C00641I
Objectives

Upon completing this course you should be able to:

  •     Differentiate and understand the various components of the Avaya Quality Monitoring system.
  •     Complete system administration of Avaya Quality Monitoring.
  •     Complete application administration of Avaya Quality Monitoring.
  •     Create and administer Avaya Quality Monitoring Forms.
  •     Create and administer Avaya Quality Monitoring Evaluations.
  •     Configure and Administer Enterprise Reporting.
Target Audience

Avaya employees, business partners, and customers responsible for the system and application administration of Avaya Contact Recording and Avaya Quality Monitoring.

vendors Course Code Course Title Days Date
Avaya
5C00642 Avaya Quality Monitoring R12.0 Configuration and Administration 5 View All Dates

This public courses are pre-scheduled throughout the year at our premises

Online, live and interactive training accessible from anywhere

We can deliver standard or customised training at any time and location that suits your employees

Guaranteed courses are confirmed to run on the specific dates shown